Refund policy

All WPG Wholesale orders are intended for retailers, distributors, operators and large-order buyers. Except where required by law, wholesale purchases are final sale.

Consumable products, including pouches and other ingestible goods, cannot be returned or exchanged for change of mind, flavour preference, ordering error or unsold inventory.

If an order arrives damaged, defective, incomplete or incorrect, email contact@wpgbrands.com within 7 days of delivery. Include your order number, a description of the issue and clear photos of the products and shipping packaging. Keep all affected products and packaging until the claim is resolved.

Do not return any product without written authorization from WPG Brands Wholesale Shop. For an approved claim, we may provide a replacement, store credit or refund, depending on the circumstances. Original shipping charges are not refundable unless the issue resulted from our error.

Cancellation requests must be sent immediately to contact@wpgbrands.com. We cannot guarantee cancellation after an order has entered processing or fulfilment.

Questions about an order or this policy can be sent to contact@wpgbrands.com.